Frequently Asked Questions
- What is included in a free membership?
- How do I get my name/business entered into the network directory?
- How do I edit my directory listing?
- How do I know what membership package I have selected and how do I upgrade my package?
- How will I be billed for my directory listing?
- How do I know when the next time my credit card will be charged?
- How do I cancel my directory listing?
- What are keywords and why does having more of them increase the value of my listing?
- What are alerts and how do I set them?
- How do alerts differ from the mailing list newsletters?
- Can I submit articles to the network newsletter?
- Can an article be printed more than once for the newsletter?
- Can I advertise my organization via the network newsletter?
- I forgot my password. How do I get a reminder?
- How do I change my email address/password?
- How will I be billed for my product listing?
- How do I cancel my product listing?
1. What is included in a free membership? [back to top]
Free memberships to the network are recommended for students, patients or anyone interested in receiving newsletters and alerts about providers, schools or events in a variety of categories and locations . In order to have your organization's information added to the network directory, you must sign up for a paid membership and select a network directory package.
2. How do I get my name/business entered into the network directory? [back to top]
In order to get your business listed in our directory, you must create an account and become a paying member of the network. While there is a free membership option which allows you to save searches and receive alerts, in order for practitioners and businesses to have their listing added to the directory, they must sign up for a Basic, Bronze, Silver or Gold package. There are a variety of benefits available to those selecting these high profile, paid memberships including extra keywords for increased search visibility, business or practitioner descriptions, and event/class listings.
3. How do I edit my directory listing? [back to top]
If your contact information changes or you want to upgrade your account to include more keywords/categories, additional information about your organization or even a logo image, make sure you are logged in, and then look for the "My Directory Listing" button under the "Member Account" links on the left-hand side. Visiting this link will display all of your listing information in editable text fields. There are also links to upgrade your account to another package.
4. How do I know what membership package I have selected and how do I upgrade my package? [back to top]
If you have logged into the web site, you will see a button under the Member Account links on the left-hand side called "My Membership Package." By visiting this link, you will see the four available packages listed side-by-side with the package you have selected highlighted with a gray background.
5. How will I be billed for my directory listing? [back to top]
Directory Listings are renewed automatically at the end of your payment term. Your listing will be renewed and your credit card will be charged at the end of each month (or each year, depending on your chosen payment option) unless a cancellation request is received.
6. How do I know when the next time my credit card will be charged? [back to top]
Log into your account and when you see the "Member Account" navigation on the left-hand side appear, click on the "My Payments" link. The date will appear under "Upcoming Payments."
7. How do I cancel my directory listing? [back to top]
If you choose to cancel your listing, once your cancellation has been processed, you will receive a confirmation by email. To cancel your current directory listing, click here.
You may cancel or delete your listing at any time. However, we do not give refunds for Directory Listings that are canceled or deleted before the end of your payment term. This means, if you pay monthly and cancel mid-month you will not be charged for the following month. However, you will not receive a refund for the portion of the current month that you have already paid for.
Prepayment is offered as a discounted option. If you prepaid for one year, you may change your listing in any way at any time at no charge. However, if you delete your listing mid-year, you will not receive a refund for the remaining months that were already paid for.
8. What are keywords and why does having more of them increase the value of my listing? [back to top]
Keywords are categories specified in the web site's search. The more keywords you have, the more likely your organization will come up in visitors' search results.
9. What are alerts and how do I set them? [back to top]
Alerts are notifications about a certain, saved search criteria that you must be a member of the network to use. By logging in, you are given the option to save an alert whenever you perform a search. For instance, if you are always looking for new Reiki practitioners in your area, you can do a search by selecting the Reiki category and putting your zip code into the zip code field, and then you can save that search as an alert. You can schedule daily, twice-a-week or weekly notifications for your alert so that you will be notified when a new Reiki practitioner joins the network. To edit your alerts, make sure you are logged into your account and click on the "My Alerts" button under the member account links on the left-hand side of the web site. You will see a list of alerts and the options to "view," "edit" or "delete" them.
10. How do alerts differ from the mailing list newsletters? [back to top]
Alerts are only saved search criteria. By joining the network mailing list, you submit your email address to our database so we can send you informational articles and tips, discounts and specials, important information about updates to the network web site and more! Your email address is never used for anything other than being a recipient for our newsletter, and will never be sold. We have a strict no-spam policy!
11. Can I submit articles to the network newsletter? [back to top]
Yes. Please visit the newsletter advertising page to learn more about this opportunity.
12. Can an article be printed more than once for the newsletter? [back to top]
No. Newsletter Articles and Target Audience emails are published one time only and may not be re-submitted for additional publishing.
13. Can I advertise my organization via the network newsletter? [back to top]
Yes. Please visit the newsletter advertising page to learn more about advertising with Banner Ads or signing up for a Newsletter Logo Sponsorship. Newsletter Banner Ads must be submitted and paid for prior to each issue. This will allow you to change your banner ad for each issue if you choose to run different ads in multiple issues instead of running the same ad each time. Newsletter Logo Sponsorships are prepaid and non-refundable based on the number of newsletter issues chosen and paid for at sign-up. You may discontinue your logo sponsorship at any time. However, you will not be refunded for unused issues that have already been paid for.
14. I forgot my password. How do I get a reminder? [back to top]
Click on the link that reads "Forgot your password?" that's next to the login submit button on the left-hand side of the web site. You will be required to submit the email address you used to sign up for your network account. If your the email address you submit matches the address we have in our account, you will be sent an email to the submitted email address containing a link to reset your password. The link will take you back to the web site and you can enter in a new password. It is advised you make note of this new password. Next, you will be able to log in using your email address and new password.
15. How do I change my email address/password? [back to top]
Once you are logged into your account, you will see account navigation links appear on the left-hand side of the web site under the "Member Account" heading. Find the "My Login Information" link and visit it to change your email or password information. If you want to change your email address, you will be sent an email to verify your new email address.
16. How will I be billed for my product listing? [back to top]
Product Listings are renewed automatically at the end of your payment term (30 or 90 days). Your listing will be renewed and your credit card will be charged at the end of one month or one quarter (depending on your chosen payment option), unless a cancellation request is received.
17. How do I cancel my product listing? [back to top]
If you choose to cancel your listing, once your cancellation has been processed, you will receive a confirmation by email. To cancel your current product listing, click here.
You may cancel or delete your listing at any time. However, we do not give refunds for Product Listings that are cancelled or deleted before the end of your payment term. This means, if you paid for one month and cancel mid-month you will not be charged for the following month. However, you will not receive a refund for the portion of the current month that you have already paid for.
Pre-payment is offered as a discounted option. If you pre-paid for one quarter, you may delete your listing at any time. However, you will not receive a refund for the remaining time that was already paid for.
